Bill Davis - The Complete Guide to AI Implementation in Fitness Operations
Future of FitnessAugust 29, 202500:40:5928.18 MB

Bill Davis - The Complete Guide to AI Implementation in Fitness Operations

In this conversation, Eric Malzone interviews Bill Davis, CEO of ABC Fitness, discussing the transformative role of artificial intelligence (AI) in the fitness industry. They explore how ABC Fitness is leveraging AI for operational efficiency, customer engagement, and product development. Bill shares insights on the importance of critical thinking in applying AI, the establishment of AI champions within the organization, and the future of roles in the industry as AI continues to evolve. The discussion highlights the balance between leveraging AI for operational efficiency and enhancing customer experiences, as well as the potential convergence of fitness and health data.

  • 🤖 AI is not just a tool—it's a transformative force

  • 🧠 Critical thinking is essential for effective AI use

  • 📈 Building AI capabilities at scale is key

  • 👥 AI champions drive successful implementation

  • ⚡ The pace of AI innovation demands adaptation

  • 💬 Operators can leverage AI for stronger customer engagement

  • 🧑‍💻 Entry-level roles may be vulnerable to AI

  • ⚙️ AI boosts operational efficiency in fitness businesses

  • 🔗 Fitness + health data convergence is a future possibility

  • 📊 Personal AI use enhances productivity & decision-making

https://egym.com/int

 

SPEAKER_01

Hey friends, welcome to the Future of Fitness, a top-rated fitness and wellness industry podcast for over five years and running. I'm your host, Eric Malzone, and I have the honor of talking to entrepreneurs, innovators, and cutting-edge technology experts within the extremely fast-paced industries of fitness, wellness, and health sciences. If you like the show, we'd love it if you took three minutes of your day to leave us a nice supporter review wherever you consume your podcast. If you're interested in staying up to date with the future of fitness, go to future of fitness.co to subscribe and get weekly summaries dropped into your inbox. Now on to the show. Here's what makes E-Gym so special.

SPEAKER_00

They partner with companies to improve employee health by providing access to fitness and health facilities. And they equip those facilities with cutting-edge smart gym equipment and digital solutions. The benefits are clear. Companies see reduced healthcare costs and increased productivity, while fitness facilities benefit from a growing engaged membership base. What really excites me is EGIM's smart fitness ecosystem. By combining their strength equipment with AI-powered software and their corporate wellness platform Wellpast, they are leading the shift to proactive preventative health.

SPEAKER_01

This isn't just AI for show. This is the real deal.

SPEAKER_00

If you're interested in learning more about eGim and how they're transforming healthcare through exercise, visit eGim.com. That is EGYM.com.

SPEAKER_01

All right, we are live. Bill Davis, welcome back to the Future of Fitness.

SPEAKER_02

Great to be with you, Eric. Thanks for having me.

SPEAKER_01

Yes, thank you for doing this. These uh, you know, every time I've interviewed you, I've I've learned a lot. I know the industry um and the listenership is it's very well received, so people get a lot of value out of these and your insights. And uh man, uh I'm just gonna dive right into it. So, you know, you're the CEO of ABC Fitness, you guys have a lot going on. We're gonna talk quite extensively about artificial intelligence, to no one's surprise, listen to this podcast or is generally walking around alive and aware. But let's start with this uh before we get into that stuff, because uh I want to set the table about AI's role in fitness, especially how maybe you guys are applying it internally, externally, the thought process. I think critical thinking right now is more important than ever with a tool like this. So want to dig into your head a little bit, but maybe give us some updates. It's been about a year and a half, I think, since I've had you, Bill. What's what's new at ABC?

SPEAKER_02

Wow, it's it's been uh it's been quite a year, not just for ABC, but the industry as a whole. We continue to make sizable progress on our integrated product strategy. And in fact, you know, we brought to market now a better part of two years ago, ABC Ignite, which is really our flagship product that uh is uh oriented towards big box uh gyms. And we have seen phenomenal adoption of that and our largest customers upgrade to that uh capability. And we're really excited by that kind of progress. We've also made a concerted effort to capitalize on what we see as being a phenomenal international growth opportunity. So we have onboarded uh new leadership. Our dear friend Emmett Williams joined us as our APAC, APAC leader just a few short months ago. And we've got some exciting things that we're uh we're uh exploring and and aggressively pursuing in terms of growth opportunities in that region of the world. We recently announced uh a new leader in uh the UK. And so AMEA, Western part of Europe, UK, Ireland in particular, um are key areas of uh focus for us. We also have uh stood up a new center of excellence in Hyderabad, India. And we literally launched that in uh January and have literally in eight months' time taken that from zero to now about 160 employees that are there. And that's all about, and it's germane to the AI discussion, how do we how do we build centers of excellence that we can build at scale in a in an efficient, effective manner? And I I've had the pleasure of of standing up now over the course of my career, three operations in India, and I just marvel at the pace of of advancement in that region of the world. And HydroBod specifically, when I was over there, you know, a few short months ago, you you felt like you were in virtually any other modernized, you know, city, a developed city, and and the talent is just unbelievable. So we're very, uh, very excited about that. And and then innovation is the is the final point. And so we have launched some new capabilities in and around our core competency of commerce in particular, uh an offering we're referring to as intelligent billing. We have absolutely capitalized on AI offering in the areas of member retention, but also in the personal training realm. How do we make those business operations more efficient and more effective? And uh a lot more to come, a lot more to come on that front. But uh a lot of exciting developments, and I really appreciate you asking. But I often tell the team, I feel like we're just getting started because I will tell you, Eric, I'm as bullish as I've ever been about what lies ahead over the next four to five years as I have been about what's transpired over the past uh you know several years since joining ABC.

SPEAKER_01

That's awesome, man. And excuse my naivety here, but what is a center of excellence exactly?

SPEAKER_02

Yeah, so it is it is we are, it's not a separate, you know, office or group of resources that are kind of off on an island doing their own thing. We are very intentionally, the large percentage of that team for us is in the product management, product development realm, although it's augmented by some back office capabilities there. But we are literally building extension of teams that are oriented towards specific expertise. And in our instance, again, we found it as an opportunity where we could build at scale fairly rapidly, AI capability. So that's one tangible attribute. We are also enhancing our capabilities there extensively. And then, and so just think about it as being we are being very intentional of okay, we need to build this capability. Where should we do it? Do we get the power of it being integrated in a singular location? You know, we're doing that at scale, you know, in a uh in a very attractive market and that being hydro.

SPEAKER_01

Well, let's uh let's get to the big topics here. So there's not an interview that goes by that I do or most conversations uh, you know, either professionally or like at dinner parties, as I like to say. Uh when my wife gently kicks me in the shin when I start bringing up AI, right? Uh but there's so many different applications of it. And I feel like we're just starting to feel the mass ramifications of what artificial intelligence is. Like you and I were just kind of joking, but not joking about like, have you noticed that your internet's lagging the last two to three months? And I feel like that's just we're just the water is just starting to heat up on the frog, right? As that analogy goes. So, you know, as we try to adapt, it's really hard with the speed that it's advancing. And I personally think that when you look at AI's role in our industry or any industry abroad, is that the critical thinking of the human and how to apply and how to prioritize the AI applications is really the most key thing we can do is leadership within this industry. So you know, and for people uh who didn't listen to it, we had a great podcast about a year and a half ago on um build buyer partner, right? So you you kind of applied your thought pattern to well, how do you make decisions like that as leadership? And I think that's probably the biggest thing is like as a leader of a company, uh one of the bigger ones in our industry, how are you approaching the application of AI? How are you making decisions around it? How are you prioritizing?

SPEAKER_02

Yeah. So if you'll indulge me, I want to I want to digress. I want to digress just a little bit and confess that coming into this year, certainly had an eye towards, you know, the importance of AI, not a not a lot of clarity of thought, honestly, especially in the January, February timeframe of explicitly to your very point, how is ABC Fitness going to go about capitalizing on this exciting opportunity? And I was invited to our private equity owners. They they brought senior executives from their portfolio companies together and sharing a perspective on who were who were really on the front, on the leading edge and who were, in essence, lagging. And they didn't call anybody out, but as I was observing, it was very obvious to me that ABC was not where it needed to be. And we needed to get religion, and we needed to get religion quickly. And what I took away from that conversation, and we started to enact immediately, is what I affectionately refer to as a top-down and a bottom-up approach. And it all is geared towards embracing that this is not a project for an organization like ABC. It is a full-out organization transformation. And because you need, in our instance, the 2,000 employees that make up ABC, I need every one of us thinking on a daily, hourly basis how am I leveraging and capitalizing on this new enhanced uh capabilities to make what I'm doing more efficient, more effective, and ultimately deliver more value to the marketplace. So for us, it really started with are we establishing from a top-down perspective the right governance, the right leadership, the right expectations? Are we equipping the organization the right way in terms of the tools that we're deploying and investing in? And ultimately, how are we developing what we refer to as AI champions in the organization? And how are we promoting their successes and using that as a little bit of a moment, a momentum builder in this overall organization transformation that I described? And it has been really impressive the pace at which we've been able to do that. So we now have dedicated AI leadership that sits on my executive council because of its importance. We've established an AI cross-functional AI council where they're entrusted and setting, aiding and setting that strategic direction for our business. We are selecting common tools that we're using. And in our instance, especially given that we operate in over a hundred countries, now governance is a big deal. Data privacy and how you're able to access the data and the like is very, very important. And I dare say the rules are very, very different depending on which region of the world you're in. And we have to be attentive, we have to be attentive to all that. All the while, from a bottoms-up perspective, we have been encouraging and promoting the development of proof of concepts, and that's what we refer them to. And they are originating from our support organization to our customer success organization, to our development organization, to our finance organization. They are coming from everywhere. And as I said before we started recording, our chief challenge is not is there enough opportunity to drive real value leveraging AI? Our challenge is how disciplined you need to be in choosing from what is just an endless number of opportunities to yield the biggest bang for your buck. In our instance, the final point I would make for you to think about is most businesses have a responsibility to, I think, first and foremost, think about how this is going to be leveraged to deliver better outcomes, better product, better capabilities to their customer base. But you also have to be very intentional of balancing that with how you leverage it to drive operational efficiency in your own business as well. And how do you find that right balance between those two? And I wouldn't say we've got that exactly right, but we're very attentive to it and we're allocating resources all with a name to try to strike a balance in that region.

SPEAKER_01

Well, I think the good news for everybody listening is like I don't I don't think anybody's struck that balance right. It's it's it's nearly impossible. It's happening so fast. Bill, in your lifetime or even just historically, have you ever seen a technology that's more transformative than what we're seeing right now?

SPEAKER_02

I mean, I, you know, there's a couple, and everybody uses the same example, so I don't have I'm not that I'm not that creative. You know, you think about the iPhone, you know, when when smart when smartphones you know came to market, the intuitiveness of that application and how it proliferated, you know, society and and just quite frankly, fundamentally changed basic activities like how we take photos and how how we send messages and how we communicate and the like. I think there are parallels. The difference is the pace and rate of innovation and the cycle time compression that this is this is creating for us. Taking it away from fitness, but still germane. I had the pleasure. I was sitting, you know, I was in New York about a couple months ago and listening to one of the cybersecurity, the CEO of one of the larger cybersecurity firms, and they were talking about, I'll give you two dimensions by virtue of the technology's advancements, much of which fueled by AI, the rate and pace of of cyber attacks is is compounding at a frightening, at a frightening rate. And because their ability, these individuals that are that are executing these attacks, their ability to leverage this technology and its relative sophistication is is significant. But the opposite is also true. The tools that are being developed and the identification of these attacks and the mitigation steps associated with it, they would say literally, you know, just a year ago were denominated in days, and now it's increasingly being denominated in hours, if not minutes. And so you are the pace and rate of this computing power and the knowledge, synthesis, if you will, is is what is just to me, you know, most exciting. That's that's why suggesting that this is in any way a fad or you don't need to be thinking about it. I think you're absolutely right spending all the time that you are, Eric, talking about it, because it's gonna fundamentally change our change our our way of being and in the way we uh you know interact and um and how we ultimately in the fitness industry, you know, how and ultimately fitness and consumers you know think about their uh their fitness journeys.

SPEAKER_01

Yeah, just like a small example of this week, because I'm dealing with a lot of uh going back and forth on contracts. It's just that time of year for for me. And I used to pay an attorney $300 an hour to review my contracts. I paid GT Chat GPT $30 a month. And you know what? It does a really good job. And uh it nailed some things in a contract I don't even think my attorney would have found. And uh, you know, but uh you know, it's just like those little things. I'm like, well, I was joking with the person who was, I'm like, well, why don't you send me the contract, my GPT, we'll review it, and then it's send it back, and your GPT will review it, and then we'll just go from there, right? Like, let's let's just cut through it. So it's it's like these little things that two years ago I never would have imagined I was doing, but it's happening in in almost it's almost feels normal now. So I I digress. Let's get it back in the bigger things.

SPEAKER_02

So I will share just to that point though, uh because it's a phenomenal example, and we can we could probably rattle off the dozens, dozens of similar applications, but I will make a bold prediction that in our lifetimes, because we're we're talking about our respective ages a little bit before we start recording, in our lifetimes, we will have I I firmly believe that we will each have individual personal assistants that are all AI, all AI generated. And in all of our underlying activities and and kind of related responsibilities, it just you can see it as clear as day, and at least in my mind's eye, you know, in terms of that capability. And it really just speaks to the rate of innovation and how rapidly this is evolving. Well, I think we will all have the benefit of enjoying that in our lifetime, as I suggested.

SPEAKER_01

Well, I I'm gonna double down on that. I'm gonna say it's gonna be done by 2030. Um, I mean, you know, so someone like uh just even uh I have my own and I've trained a couple different ones, but like one for just for my health, right? It's fed it all my health information from blood work to genomics to you know history, like a lot, my my wearable data, history, all this stuff. And it gives me really good suggestions for any kind of biohacking that I like to do because I'm a bit of a hacker in that way, and it's it's been really great. Do I trust it implicitly? Like, no, of course you can't, not yet, but but fairly soon, you know, it's it's almost just as good as a human.

SPEAKER_02

So you raise a good point though, and I and I almost said this in your a contract review, you know, scenario. It is incumbent on us to recognize it is not perfect. No, and so we you you absolutely still have a responsibility to inspect and and ultimately you know ensure that you know you're not you know relying on on something falsely because I agree with you in terms of its rapid advancement, but where we sit today, you know, there is we have to be realistic about you know propensity for error and the like. It's real.

SPEAKER_01

Well, many, um, as we're thinking, I'm gonna break this down into three categories for the time I have with you. Like, number one, like what are some of the major features of AI that you guys are deploying for operators? Number two, one is one is the major use cases that you're using internally as a company. And then number three, Bill, personally. Yeah. How how how are you using it? So let's start with like for for the operators. What are you guys looking at?

SPEAKER_02

Yeah, so we we've got several areas of focus and increasingly, and I should have said this in terms of update, you know, for ABC, given our our unabiding commitment to integrated uh capabilities, at the beginning of this year, we pivoted from what was historically a four-platform organization structure of Ignite, Glowfox, Trainerize Evo, to where we we turned the business on its side and became fully functional. Its relevance, its relevance is we're increasingly talking about the marketplace around the segments that we serve. So if I refer to big box studio boutique, coach, personal trainer, you know, you're like, what does that mean in terms of offering? I wanted to kind of make that connection for you. But in the context of what we're doing, I'll start, I'll go with the coach, you know, personal trainer. AI is fundamentally changing some of the most basic tasks, and we have offered to the marketplace just literally personal training programs and the ability for trainers to leverage that, quite frankly, expand their capacity to take on more. You talked about you talked about your on the medical side, we're seeing similar application in terms of really exciting advancement on nutrition tracking and on habit tracking, and we're building those capabilities in as well. And then the the third, and you talked about the build by partner, you know, we're looking at partnership and MA in terms of even more advanced capabilities that will aid in kind of that coach, that coach experience, all with the aim of improving their capacity to really focus on the personalization of their that customer or client experience. On the big box studio boutique, the focus to date has really been around applications that support improving your target for new member acquisition and driving driving your customer acquisition costs down because you're leveraging the technology to really drive more precision in where your marketing messaging and what type of messaging should be effectively utilized. Similarly, on the retention side of the of the house. And then third is through the data or business insights for the club optimize. Operators, how are you leveraging the information of like how your club is being utilized to actually improve efficiency or effectiveness that centers around things like equipment maintenance, programming, hours of operations, staffing levels that are necessary in terms of aligning with your peak performance and when you can, in essence, optimize in different ways. And then the final point is, and I would say this is more as we think about 26, you know, 27, taking some of the most basic responsibilities of what I often refer to as that front staff daily engagement. And how much of that can you take off their plate through automation? And that could be updating, updating member information and the like. A lot of that is ripe for automation and how we're thinking about it in terms of embedded capabilities. Amazing.

SPEAKER_01

And you know, when you're looking at, I think this is really critical for operators because I don't operators still need to operate their gym, right? They need to focus on the basics and the fundamentals. And if you start worrying too much about what AI is doing, how do I play AI? I think that's where companies like yours in ABC are really critical during this time because I would say kind of offshore that to ABC fitness, you know, because that's their job. That's your job, right? To figure out this whole AI thing. You guys are a software company or a technology company. When you're looking, and this is just kind of a side note, but uh have you seen any creative applications by operators on their own of putting AI into their systems and their operations?

SPEAKER_02

Yeah, I and I I touched on I touched on a few of them, but just what what I what has struck me as just really encouraging, and it's really motivating a different dialogue between us and our customers. And that is we want the data and we want the data in an unstructured way, in a way that will afford us to develop our own agents and and kind of analyze this in a way that we, you know, want to. And so, you know, data as a service is increasingly becoming more and more of a common experience. The other thing that I'm fascinated by, even just a year ago, I would tell you, Eric, that it was really only the larger brands that were thinking and had the wherewithal or ability to really own exclusively that member experience. Well, again, through technology, now that is being completely democratized. And even the smaller operators have an opportunity to take greater ownership of that personalized or differentiated experience. Now, much of that is running through the mobile solution, but there is just phenomenal advancement occurring just in terms of that engagement. And in fact, you know, a key offering that I didn't make mention of, it's it was embedded in some of the applications that I talked about. But the conversations that we're having around CRM specifically and how AI is being leveraged extensively to give operators that flexibility to curate that personalized experience and that member engagement is the thing that I'm I'm uh I'm really most you know most intrigued by and most excited by. I also have witnessed some operators that I'd say are a bit more advanced in their thinking as I intimated taking some of the basic tasks that historically they relied on hourly resources to do, leveraging AI to displace kind of some of that burden and allowing you know those resources to be more oriented towards improved member experience. So that is that I've found intriguing. But it's really this, it's really this engagement with member and and how they're taking greater own ownership of that through leveraging this technology that I'm uh I'm I'm most intrigued by. I just want to underpin your or underscore your point. What I've also observed, just not so much the last six months, but I'd say over the last three years, is I think people are increasingly asking themselves the right question. And that is, what is my core competency? Where do I want to really place my energy and focus? And where do I need trusted partners to aid in what is not a core competency of mine? And I would say, especially when you think about things like data, security, privacy, that again are gonna be intensified through leveraging AI. I think that's where players like ABC ultimately can play a more positive, impactful role for you and your excellent point.

SPEAKER_01

So, you know, we talked about this before recording as well, but what about internally? Like what are some of the ways that you guys are leveraging?

SPEAKER_02

Yeah, let me give you let me give you um three really exciting, tangible examples.

SPEAKER_01

Great.

SPEAKER_02

First adoption, first adoption was in our our client success organization. We we have customer engagement in all different forms, whether it's through telephone, email, uh, through our ticketing systems, and the like. One's ability to synthesize that in a way that not only you really have a central repository of what's going on at an individual customer level, but actually be able to measure it in terms of customer sentiment. We have been able to literally in the last several months create very effective customer health scores based on literally six to eight disparate data sources that are all being synthesized to give us that holistic, holistic view. And again, you couldn't do that. I couldn't do that a year ago. So that's it, that's it, it has been game-changing because we're able to get ahead of issues, you know, for the benefit of the customer, you know, very, very quickly compared to the uh to the past. The uh the second the second application is in our development organization. So it is absolutely being leveraged in terms of how we are developing code. And I shared with you the example. Yes, I admit we don't develop 100% accurate code at all times, and so bugs happen from time to time. And historically, when a bug arose, it would take our development organization some time to identify the bug, develop a remediation, and get that remediation into production. And I would say cycle time of that bug historically would have been a week to two weeks. Now, with AI agents, in essence, aiding in that quality review and bug identification process, we've taken those cycle times from a week's down to literally hours. And so our improvement in terms of quality product coming to market is very, very exciting. The third is the third is it's actually quasi, it's quasi internal operations, but it has very much customer-facing impact. Big part of what we do is the billing and collection for our customer base. So leveraging AI in terms of optimization of billing cycles. So when is you know the right time to bill? We're using that technology more and more for that. But then analyzing when we are seeing discrepancy, return for collections have ticked up a little bit this past year across the portfolio. Why is that? And really analyzing and giving unique insight back to our customers is yet another application that we've uh we've deployed very recently. I could go on and on because we have them in every area of the business.

SPEAKER_01

Yeah. Well, uh, how about you personally, Bill, as a busy CEO? Like what is a day-to-day or week-to-week use that you have?

SPEAKER_02

So I am I am a I'd like to think a fairly decent fitness enthusiast. And so leverage it extensively personally for you know the balance and impact of my cardio strength training regimens aligned with my habits, nutrition, sleeping, and uh, and and other activities to give me, and you're talking about you know, giving me that influence of am I kind of finding that right balance? And I'm obviously leveraging uh wearables and biometric kind of insights to aid in that. So that's I'd say how I feel like I interact is the most at a very personal, personal level. In terms of the work that that I do, I am in chat GPT probably 30 times a day. And and to my point of accuracy, I I have chosen to embrace it as a a thought, a thought initiator. So I'll find myself, I will find myself just curious or thinking about, and I just I'll just, you know, I'll I'll ask it, you know, range of questions to really get that thought process and dialogue started. I'm not personally candidly loading a bunch in and doing, as you were talking about, contract review. It's really clever, but you know, I I I do I'm increasingly, you know, leveraging it, you know, for more and more of just aiding in my thought process and and equipping myself more and more with insights that uh you know kind of advance advance my thinking. Case in point, I I did a recent trip, I did a recent trip over to Australia and and and really was in terms of who I was meeting with, wanting to educate myself on because it's a it's a it's an adjacent uh market to where we operate day in and day out. And and what I was able to do, you know, on my flight over in educating myself, you know, in that particular area, I was just I was blown away.

SPEAKER_01

And it's crazy.

SPEAKER_02

It is really, really powerful.

SPEAKER_01

You know, to the point about travel too, you and I were talking about my upcoming trip to Japan, and I've had it built out our entire itinerary. I gave it like everything from the details of what train to take at what time, when exactly we'll arrive, like estimated things, like the whole thing is so detailed. I mean, of course, you know, I showed it to my wife. I'm like, look what I did all by myself, right? But uh, you know, it's it's quite um and once you start using it, and I think that's the biggest thing is people who are not using it on a day-to-day basis, just start using it. Pose it a question, right? Something you normally search for Google, put it in the chat GPT instead, or whatever Claude or whatever it is that you use. I mean, it's uh it's not that hard to get started. And I I oftentimes equate it to like when wearable technologies start coming into the scene for for gym owners and coaches back in like, I don't know, 20 and 10, right? Um, you know, I I always encourage people like, well, just get one. If you're a coach or a trainer or a gym owner, get a wearable. And because you're gonna start getting these questions more and more and more, and the more familiar you are, then the more you can use it. Maybe you'll just come with a creative self-application for it as well. So um, yeah, that's great. One of the last questions I want to ask you, Bill, is you know, as an industry, I mean this isn't as positive, but maybe it's uh, you know, still very useful for people. Is there any roles within the industry that you think if you know someone you knew and loved was in that role, you're like, hey, you may want to start looking for something different because this may not be around very long.

SPEAKER_02

Yeah, well, we have this debate extensively in ABC. I think generally speaking, most entry level, most entry level functions will, for all intents and purposes, you know, be able to be automated. And and again, I think about things like AP clerks or even payroll analysts or you know, baseline developer, you know, capabilities. I think all of those are vulnerable in terms of technology being able to do much of that quicker, more accurately, more effectively. So the the philosophical conversation that we have is how are people going to be trained for what becomes the new elevated entry entry level?

SPEAKER_01

Yeah, if there is no entry level, how do you get to the next level?

SPEAKER_02

Without without having what is historical.

SPEAKER_01

And without that experience, yeah.

SPEAKER_02

Yeah. And and and I I actually very passionate about education. And I believe I believe that that society will correct itself or respond to that in a way where that will naturally happen. Because what you and I are capable of doing, I always think about it in terms of what you and I are capable of doing. We were talking also before we started film about our parents and what we are exposed to. Well, then you then translate that to our kids and what our kids have had exposure to and how they have information, they are just naturally more advanced and more capable of disseminating information or receiving and disseminating information than I certainly was when I was their age. And so I think through effective utilization of experiential learning, I think, I think it will it will rectify itself. But I think if if you're of the view that I'm satisfied with what is today defined as truly entry level, I think there are unique vulnerabilities. I think I think in the world we live in, I think the role of software engineers in its purest sense, I think increasingly, if you are you are proficient and I dare say an expert at agent writing, creating a creation, I think you are going to differentiate yourself in a market that needs that capability. In a similar way, it all is fueled by data. And so how data is managed, thought about, organized, secured, and the like, I think represents a tremendous opportunity. And so I think that's what I would say is is um, you know, I don't want to use the word remedial, but those basic tasks, those basic tasks are where I think there's a likely vulnerability over time.

SPEAKER_01

Yeah, awesome. Well, I know you're a busy man, Bill, so I want to respect your time and get to the last question, which is what do you need help with right now as the industry listens? You know, is there specific roles you're looking to fill? Is there any uh partnerships you're looking for? Like what can we help you with?

SPEAKER_02

Yeah, so I appreciate that. I I don't there's no specific need that I have. I would just simply say, as I said earlier, my optimism about this industry and about what it can become, I just have never been more bullish. But I also believe that it will evolve. And I'll offer a couple of perspectives, a lot of discussion around convergence of fitness to wellness to health. What we're seeing again is a divergence of who's paying for fitness and who's consuming fitness, and that is motivating different expectations from the payer community to that of the consumer community, no different than healthcare has been. And so we are actively and critically evaluating, you know, how do we how do we seize that that consolidation or movement, you know, towards or the convergence of fitness to health ultimately. I the another exciting hire that we undertook earlier this year was we brought Mo Iqbal on as our chief strategy officer. And and Mo and I were having a conversation, you know, the other day, and he made a bold, I hope he's okay. I'm sharing this, he made a bold prediction. And I said, I, you know, I hadn't, I hadn't really thought about it this extensively, but could you imagine a day that what is in essence the fitness data, the fitness record ultimately becoming the electronic health record, in the sense that so much of today's health system is episodic and based on existing or chronic chronic disease. And what fitness has to offer is that longitudinal view, that longitudinal opportunity to influence healthier living. You can understand the power of that from a data perspective and an influence perspective. It's a bold vision, but you know, as I was thinking about it, you're like, you could absolutely at a minimum see that they converge. And could they one replace the other over time, maybe?

SPEAKER_01

Yeah. Well, that's uh that's an interesting thought. And I've I've always um I agree at a at a high level, and I believe that if there is a convergence between our industry and the health industry, which we've been talking about for so, so long, is that uh it's gonna come down to digital health data in a in a unified language so that we can communicate effectively what we do and the results that we get to the medical community and then back and forth and back and forth. So really, really good thought to leave people with. So, Bill, thank you so much. I know you got to get on to CEOing. It's always a pleasure, and yeah, really appreciate it. Ladies and gentlemen, Bill Davis.

SPEAKER_02

Eric, always a pleasure. Thanks for having me and enjoy your time in Japan.

SPEAKER_01

Yeah, thank you.

SPEAKER_02

Take care.

SPEAKER_00

Hey, wait, don't leave yet. This was your host, Eric Malzone, and I hope you enjoyed this episode of Future of Minutes. If you did, I'm gonna ask you to do three simple things. It takes under five minutes and it goes such a long way. We really appreciate it. Number one, please subscribe to our show wherever you listen to it, iTunes, Spotify, Castbox, whatever it may be. Number two, please leave us a favorable review. Number three, share. Put it on social media, talk about it to your friends, send it in a text message, whatever it may be. Please share this episode because we put a lot of work into it and we want to make sure that as many people are getting value out of it as possible. Lastly, if you'd like to learn more, get in touch with me, simply go to the feature of fitness.co. You can subscribe to our newsletter there, or you can simply get in touch with me as I love to hear from our listeners. So thank you so much. This is Eric Malzone, and this is the Future of Fitness. Have a great day.